The following terms and conditions only apply to accommodation booked through PROTARAS PROPERTY. We cannot accept any responsibility whatsoever for properties which are booked directly with property owners.
Reservations. On receipt of your completed and signed booking form, accepting our Terms and Conditions, we will process your reservation and send you confirmation of the booking. Once you have made a booking, a contract is made. Your reservation is dependant on receipt of your deposit to secure the booking. The deposit required to secure the booking is non-refundable. If your arrival date at the reserved accommodation is within 6 weeks or less, then full payment is required with the booking form (together with the additional Inventory deposit). When completing the booking form the names of all clients travelling must be clearly displayed (including any infants and children). The total number of guests must not exceed the number on the booking form and the name of every client using the accommodation must be shown. All clients must have adequate travel insurance. If you do not have insurance, PROTARAS PROPERTY cannot be held responsible for any losses or accidents incurred during the period of the holiday. Please provide us with details of your travel insurance when you have it available. We regret that we cannot accept bookings from anyone under the age of 18 years. It is the client's responsibility to make sure that they have received directions and where to locate the key prior to travel. Normally the client would always receive this information 7 days prior to departure. In cases where this does not occur, clients should contact PROTARAS PROPERTY to obtain this information.
Accommodation & Rental Period. Your accommodation is reserved from 3.00pm on the date of your arrival. On the day of your departure we would ask that you vacate the accommodation by 12 noon in order to give the cleaner's time to prepare for the next arrivals. These time restrictions may occasionally be altered at our discretion. Please note that arrivals in the early hours are still counted as one night in the accommodation and costs must be calculated accordingly. Our accommodation is all priced by the week but we are happy to look at all individual circumstances and offer part week accommodation or on a daily basis. In this instance the extra nights are simply calculated on a pro rata basis. All guests in the accommodation are kindly requested, and agree to leave the accommodation in the condition in which they found it on their day of arrival. If the accommodation is not left in such condition then PROTARAS PROPERTY reserves the right to make a deduction from any inventory deposit to cover the cost of extra cleaning. All guests are expected to take good care of the property and its surroundings and agree to ensure that the behaviour of anyone in the party does not cause any nuisance or disturbance to other people in the vicinity. The majority of our villas and apartments are privately owned and are of course furnished to the individual owners' taste. The standard and style will therefore vary from one property to another. Wherever possible we will always try to give accurate descriptions of each accommodation, with internal/external photos whenever possible. Please remember however, that price alone is not always an accurate guide and interiors and surroundings may vary from pictures supplied. NB: All our accommodation is non-smoking inside the property and we respectfully request that clients only smoke outside or on the veranda/patio areas.
Cancellation - by client. In the unlikely event that you need to cancel your booking please ensure that you have adequate travel insurance to cover this eventuality. Any cancellations must to be notified to us in writing and sent both by post and email (if available). You must ensure that you receive a response from us as confirmation that the cancellation has been received by PROTARAS PROPERTY. Please note that should it be necessary for you to cancel, PROTARAS PROPERTY will make every attempt to re-let the accommodation and will immediately make the dates available. Should we be successful in re-letting the accommodation, we will refund any monies due to you, less an administration charge which would consist of your initial deposit. Should we be unable to re-let the accommodation, then the charges detailed below will apply. Cancellation charges are as follows:
Cancellation - by Protaras Property. We reserve the right to cancel any reservation when this is due to circumstances beyond our control. Such circumstances include, but are not limited to, failure of equipment, loss of water supply, electricity, adverse weather conditions, threat of war, riot, industrial disputes, etc. If such events should occur or if the property is withdrawn from our rental portfolio for whatever reason, we will offer you alternative accommodation of a similar or often 'upgrade' accommodation. Should the client not wish to take the alternative accommodation, the deposit shall be forfeit and all other monies returned, except in exceptional circumstances, when all monies will be refunded. This is at the discretion of PROTARAS PROPERTY.
Inventory Deposits. Due to the quality of our properties, and according to individual contracts with our accommodation owners, a FULLY REFUNDABLE Inventory Deposit of £200 is payable at the time your full holiday balance is due. This deposit is held to cover any breakages or damage to any items in the property plus to ensure the return of the key. You will not normally be charged for minor breakages, for example glasses, etc. In the event that the Inventory Deposit is not sufficient to cover any damages or breakages, the client (renter) agrees to pay the balance of any damage, which will be notified to the client by us. You will be sent an invoice which will detail all charges in this instance. We would ask that you contact us within 3 weeks after your return from holiday to request the return of your deposit (subject to the safe return of the key), which will be returned to you in the form of a cheque. This Inventory Deposit is also fully refundable in the event of any cancellation. In some instances property owners reserve the right to charge a higher inventory deposit, dependant on number of guests and the quality and costs of replacement furnishings/fittings. Guests will be advised of this at the time of booking.
Special Requests. Any special requests should be put in writing to us and we will make every effort to adhere to your requests. However we cannot guarantee that we will always be successful. Please advise us at the time of booking of any special requests.
Cleaning Services. All bed linen and towels are provided with all properties and the property will be cleaned for your arrival. Mid term cleans can be arranged at your request, which would be payable locally by the client. All kitchens are fully equipped with necessary utensils for self-catering. All have oven, hob, fridge, most have washing machine and in some instances, a microwave is provided.
Air Conditioning and Utility services. In those properties which have air conditioning, this is usually but not always, included in the rental price. If it is not included the cost (payable locally) would be CY£2.50 per unit per day. Electricity and gas (in bottles) is included in the price.
Swimming Pools. Swimming pools are generally available for use between May and October. However, this is not a strict rule and differs between properties. With any bookings outside of these dates, please check with us that the swimming pool is ready for use, if there is a pool available for use with the property. PROTARAS PROPERTY can accept no liability for any accidents which may occur in swimming pools, and as always, you should make sure that you have adequate holiday insurance to cover such eventualities. We would expect all clients to be vigilant and careful with all members of their party when using swimming pools. In accepting these booking Terms and Conditions, you are acknowledging this situation and effectively signing a disclaimer that PROTARAS PROPERTY and any of our owners are not liable for any claims in the event of any accidents.
Construction Work/Interruptions. From time to time routine maintenance work and repairs have to be carried out in and surrounding the accommodation. Also, construction work can be a problem and we can only give assurances in this regard at the time of booking. PROTARAS PROPERTY cannot be held responsible should such activities commence without notice to us, in proximity to any of our properties. We are not generally notified in advance and we are not in any position to prevent such construction work. We undertake to notify our clients as soon as we become aware of any such works, which may affect their enjoyment of our rental property.
TV/Satellite TV. Most accommodation with TV and video or DVD player will only have foreign channels. Some accommodation will also have satellite TV which will usually consist of only essential Satellite TV, and this does not guarantee that all Satellite TV channels will be available. Please do not attempt to retune satellite TV's as this may incur the expense of having a technician attending the property to sort out any problems.
General Comments. PROTARAS PROPERTY will endeavour to make sure all clients have a wonderful holiday and are completely happy with our service and their chosen accommodation. We reserve the right to refuse reservations for parties of 4 or more people of the same sex (however, where possible, we do try to accommodate such groups with any appropriate accommodation, subject to availability). In the unlikely event of any complaints by the client, please let PROTARAS PROPERTY (or their local resort representative) know as soon as possible and we will do everything in our power to rectify any concerns, within the time constraints allowed. Finally, may we wish all our clients an enjoyable experience whilst renting from PROTARAS PROPERTY and we look forward to being of service to you in the future.
